Esports Production Manager III - Logistics & Travel

The Esports team is focused on delivering amazing fan experiences through our global events and regional competitions. Our professional and semi-professional competitive tiers in League of Legends, VALORANT and other Esports involve thousands of players and hundreds of organizations competing every week.

The Event Manager will report to the Head of Logistics Dept and is accountable for all show logistics: all tasks related to travel, hotels, transportation, staffing list, visa & immigration, catering, health & safety, and all fan-facing aspects of the assigned events. They will align with the Head of Logistics Dept & Line Producer to own specific line items of the budget, and will be expected to autonomously make decisions around how to spend it. They will need to be able to autonomously balance the needs of Rioters, vendors, pros, and VIPs while keeping Riot relationships in mind, and generally be able to think of ways to refine our processes to make them more resource efficient. They will manage an event coordinator, vendors, and regional resources to both deliver and innovate our process on Riot Esports road shows.

Responsibilities:

Design VISA strategy for Riot Esports. Collaborate with Riot Mobility to design and implement an autonomous system for esports VISA needs, including hiring contingent workforce team, team management, vendor sourcing and management
Collaborate with Riot Mobility to design and implement a new and improved autonomous system for esports VISA needs, including hiring contingent workforce team, team management, vendor sourcing and management
Managing budgets in the 6 figure range. Should be able to make autonomous calls for their line items. Responsible for tracking costs for their budget against overall event P&L. Will work with Head of Logistics Dept and have collaborative decision-making in securing hotel deals, setting and enforcing the travel policies. Plans for events by sourcing vendors and reviewing existing vendors and contracts. Work with Sr Event Manager on which vendors we use to fulfill logistical needs, related to hotels, flights, VISAs, transportation, F&B and facilitate the vendor contracting process through Riot channels and Production Finance RFP process.
Managing contingent workforce and overseeing craft development for the logistics department cross product.
Supervise event production/logistics coordinators, (contractors) hired during event spikes -- office work leading up to the event. On-site supervision of full-time & contracted coordinators and vendor staff to solve for needs for staff, crew, contractors, pro players and VIP’s.
Collaborate with event producers in understanding the ticketing plan and executing the needs of FOH audience flows in relation to the plan. Have clarity around the hosting country/cities rules and regulations for ticket creation and distribution. Location assessments when determining future events as it relates to VISAs, geopolitical stability, health and safety.
Collaborate with Riot Travel for hotel contracts, surveys, procurement and execution.
Works on all FOH (Front of House) facing parts of the assigned events. Merchandise, audience load-in, audience load-out, line management, some activations (indoor and out), concessions, facilities, etc
Supervise on-site relevant vendor contractors during on-site event, prep and up to actual event days: security, ushers, caterers
Emergency Management Response: Prepare contingency plans in emergency show situations and the resolution of on-site issues by working with the appropriate parties to facilitate a resolution.
Future planning: Proactively research and procure deals that reduce costs of event logistics holistically, working with the Riot travel team and production partners.
Post event budget actualization with the Line Producer with detailed accuracy of reporting, including but not limited to hotel, airfare, food and beverage and relevant travel costs.
Primary health and safety liaison for the event, both developing and executing health and safety protocols for the event as they apply to each city we operate in. This includes medical response and planning.
Creating new processes and innovating processes to help Riot achieve future production model(s).
25-40% travel to support global events

Required Qualifications:

Live event experience supervising multiple teams in multiple roles (talent, ushers, security, swag).
Communication skills between multiple team members around the world is a key component of this job. Must be clear and concise. Some delegations will also benefit from a clear communicator.
Attention to detail, cost tracking and budget consciousness are a must
7+ years work experience as a leader in event logistics/event management
10+ years working on events
Experience creating tools, developing timelines
Creating and innovating processes for improvement

Desired Qualifications:

Experience with budget management tools
Experience building templates in excel, google sheets, or airtable/smartsheets/similar
Experience with airtable

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

Safeguarding confidential and sensitive Company data

Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.